(855) HHMA-DOC / (855) 446-2362
Information we collect
Some features of this website require users to register and provide personal information such as their name, e-mail address or alternate methods of contact such as street address and phone number. This data allows us to provide you with information you have requested and helps us to develop new features and services that match your needs and interests. If you would prefer not to share this information, you can choose to not use the parts of the website for which registration is required.
Hallmark Health System will collect personally identifiable information only with your knowledge and consent. We also collect limited, non-identifiable web traffic information through our website logs to help us understand such things as which sections of our website receive the most traffic and during which hours we receive the most visitors. We use this information only for aggregate reporting. We do not use it to analyze or identify the use of our site by any specific visitor.
Privacy of information you provide
Under no circumstances will Hallmark Health System disclose your personal information to a third party without your specific consent or as required by law. Hallmark Health System will not willfully sell, rent, loan, share, trade, or disclose to third parties any personal information that you have specifically and knowingly provided to the website.
This website contains security measures to protect against the loss, misuse and alteration of the information under our control. Only authorized individuals have access to the information you provide.
The Hallmark Health System website contains links to content that Hallmark Health believes may be of interest to you. Hallmark Health System accepts no responsibility for the privacy practices or the content of linked websites.
Disclosure of Ownership and Funding
Hallmarkhealth.org is entirely funded by Hallmark Health System, and does not accept payment from third-parties for advertising or any other service. Hallmark Health System is the sole owner of hallmarkhealth.org and is responsible for the growth, development and maintenance of the site.
Contacting Hallmark Health About This Website
If you have questions about this privacy statement or the practices of this website please contact Marketing and Public Affairs at (781) 979-3240.
Authorization to Disclose
The Federal Privacy Law (HIPAA) enacted on 4/14/03 requires certain elements to be contained on all authorizations for disclosure of protected health information (your medical records). The attached Hallmark Health System Authorization Form includes all of the required elements.
Please Note: Hallmark Health System will not process requests for the release of medical information based on an invalid authorization form that does not include all of the required elements.
Please sign and return your completed Authorization Form to the Hallmark Health System organization for which your request is directed.
If you have any questions, please contact our Medical Records/HIM Dept at:
Lawrence Memorial Hospital (P) 781-306-6555 (F) 781-306-6551
Melrose-Wakefield Hospital (P) 781-979-3213 (F) 781-979-3217
Notice of Privacy Practice
EFFECTIVE DATE: 4/14/2003
REVISION DATE(S): 8/15/2012
Hallmark Health Corporation is serious about safeguarding the information that our patients have entrusted to us. Please review this notice to better understand our Privacy Practices that protect your personal health information.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Hallmark Health Corporation operates as an affiliated covered entity and under an organized health care arrangement under federal law. This Notice applies to our services provided at all of Hallmark Health Corporation’s facilities listed on page 2 of this notice and at any other clinical sites owned or operated by Hallmark Health Corporation. If you have any questions about this notice, please contact Hallmark Health’s Privacy Office at:
Hallmark Health Corporation
Chief Privacy Officer
585 Lebanon Street
Melrose, MA 02176
Phone: (781) 979-3477
Fax: (781) 338-7696
WHO HAS ACCESS TO YOUR PROTECTED HEALTH INFORMATION?
The following Hallmark Health organizations will share Protected Health Information (PHI) with each other, as necessary to carry out treatment, payment or healthcare operations:
In addition to those entities listed above, Hallmark Health may share your protected information with other non-Hallmark Health organizations for reasons such as treatment and research. The ways in which Hallmark Health uses and shares your health information to non-Hallmark Health organizations and individuals is specified in this Notice.
This Notice of Privacy Practices does not cover the policies of other providers not listed above. If your personal physician is not an employee of Hallmark Health or an affiliated entity, they may have different policies regarding their use and disclosure of your PHI. This Notice of Privacy Practices only pertains to those entities listed above and the members of their healthcare teams.
REQUIRED USES AND DISCLOSURES OF YOUR HEALTH INFORMATION – WITHOUT WRITTEN AUTHORIZATION
Members of your healthcare team may include physicians, nurses, other clinicians as well as administrative personnel such as billers and schedulers. Depending on the services that you receive, members of your healthcare team may vary. Members of your healthcare team create a record of the care and the services that you receive as a patient. This is necessary not only for regulatory and legal reasons, it is also necessary in order to provide you with safe, high quality medical care.
Unless otherwise prohibited by Massachusetts or federal law, Hallmark Health may share your protected health information for treatment, payment and healthcare operations without your permission. There are also other instances where we may share your health information without your permission, as explained below.
We may use your health information to provide you with medical treatment or services. For example, information obtained by a health care provider, such as a physician, nurse, medical technician or other person providing health services to you, will record information in your record whenever you receive treatment. This information is necessary for health care providers to determine the services and treatments you need. We may disclose medical information about you to those who are involved in caring for you at Hallmark Health and to healthcare providers caring for you at other healthcare facilities. We may also disclose your medical information to those who are responsible for maintaining your health after you leave the hospital.
We may use and disclose your health information for purposes of receiving payment for treatment and services that you receive. For example, a bill may be sent to you or to a third-party payor, such as an insurance company or health plan. The information on the bill may contain information that identifies you, your diagnosis, and treatment or supplies used in the course of treatment.
For Health Care Operations:
We may use and disclose your health information for operational purposes. These uses and disclosures may be made to internal HHS staff as well as to external “business associates”. Business associates are individuals or firms that provide services on behalf of Hallmark Health and are required to comply with the same laws relating to the privacy and security of your information. For example, your health information may be disclosed to members of the medical staff, risk, compliance, quality improvement personnel, accrediting agencies, lawyers and law firms, accounting firms, and others for the following operational purposes:
Hallmark Health may also contact you for the following purposes without prior permission. You have the ability to request restrictions. Hallmark Health is not required to accept all requests for restrictions but will make every attempt to comply with your request.
We may use and disclose your health information for other purposes. Hallmark Health is not required to obtain your permission for these disclosures. These include the following:
Research: We may use or disclose your health information for research purposes after an institutional review board (IRB) has approved the research based upon the research proposal and established protocols to ensure the privacy of your health information.
As Required by Law: We may use and disclose information about you as required by law. For example, HHC may disclose information for the following purposes:
Public Health: Your health information may be used or disclosed for public health activities such as assisting public health or legal authorities to prevent or control disease, injury or disability.
Health Oversight Activities: Your health information may be disclosed to the Secretary of the Department of Health & Human Services and other oversight agencies in order to carry out their legal and regulatory requirements and oversight activities.
OTHER USES AND DISCLOSURES – LIMITED, RESTRICTED OR DENIED
Hallmark Health may use or disclose your health information without your permission for the reasons listed in this section. However, you have the ability to request that the amount and type of information disclosed be limited, restricted or that the use/disclosure not be made at all. Hallmark Health does not have to agree to every request; however we will review all requests. All requests for restrictions will be reviewed and honored if operationally possible.
If you are present and are able to make your own decisions, we will share this information with you and will try to obtain your permission before sharing it with your family member or other close person. If it is an emergency situation, we may be unable to obtain you permission but will use our professional judgment and limit the amount of information disclosed. If it is in your best interest, we may share information with those who need to know.
OTHER USES AND DISCLOSURES – YOUR AUTHORIZATION IS REQUIRED PRIOR TO USING OR DISCLOSING YOUR HEALTH INFORMATION
Other Uses: For purposes other that those listed above, Hallmark Health is required to obtain your written permission prior to the use or disclosure. For example, most (but not all) disclosures for marketing purposes require your authorization. In addition, certain information that may be “extra sensitive” may have additional state or federal protections (for example, HIV results) for which Hallmark Health is required to obtain your written authorization before using or disclosing the information. You may revoke the authorization except to the extent HHC has taken action in reliance on such. If you wish to revoke your authorization, you must do so in writing.
YOUR HEALTH INFORMATION RIGHTS:
You have the right to:
OUR OBLIGATIONS UNDER THIS JOINT NOTICE:
We are required by law to:
Revised Notices will be posted in our facilities, on our Website, and will be made available in hard-copy by your health care provider or upon registration.
QUESTIONS & CONCERNS:
If you believe your Privacy Rights have been violated, you may file a report with the Chief Privacy Officer. You also have the right to file a complaint with the Department of Health and Human Services. You will not be retaliated against for filing a complaint.
Chief Privacy Officer
585 Lebanon Street
Melrose, MA 02176
Phone: (781) 979-3477
Fax: (781) 338-7696
U.S. Department of Health and Human Services
J.F.K. Federal Building – Room 1875
Boston, MA 02203
Our Patient Portal provides safe and secure online access to better communicate with your HHMA doctor. This easy-to-use web tool is a convenient way to book appointments, request referrals, renew prescriptions, view medical records/test results and communicate with your health care provider from the privacy of your own computer.